Notice from Citizenship and Immigration Canada (CIC).
From inside Canada, you can reach the Citizenship and Immigration Canada (CIC) Call Centre at 1-888-242-2100, from 7:00 a.m. to 7:00 p.m. Eastern time, Monday through Friday. We can also be reached by email at question-Haiti@cic.gc.ca.
This weekend (January 23-24), the Call Centre will be open as well, from 7:00 a.m. to 7:00 p.m. Eastern time, to respond to the increased volume of calls on Canada’s special immigration measures for Haitian nationals.
Source:http://www.cic.gc.ca